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Zwift may change these policies periodically when required, so check this website to stay informed of any updates. This policy is effective as of November 2009.

Although the products sold through the Zwift participating websites are owned by the individual retailers, Zwift is the responsible party for the collection of payment.

Payment is collected through credit cards (Visa and MasterCard), PayPal and other internet based payment gateways.

There are no trailing fees, membership or other, for any products purchased through the Zwift retailer websites. The total payment amount is clearly displayed upon the final confirmation screens before placing an order. If you are unhappy with the total payment amount then please do not confirm the order.

Once orders have been placed and paid for, they are transmitted through the internet to the requested retailer. Orders are then printed and processed by the Retailer. There is no ability to cancel an order once it has been placed.

Order and payment receipt information is displayed on the final page of the website during the order process, emailed through to the supplied email address and is additionally archived and available through the Zwift customer membership portal located at http://members.zwift.com.au/.

The last 4 digits of credit card numbers are stored in our secure databases for archive and reference information. The remaining information is destroyed immediately after payment has been approved.

In the event that your payment needs to be refunded, due to non-delivery of products or other retailer approved reasons, then please contact the retailer with your payment receipt and order number to request the refund. The retailer, if in agreement with the reasons for the refund, will then request a refund with Zwift for the particular order number. Zwift will then process the refund within 24-48 hours.

Limitation of Liability
To the extent permitted by the law, the liability to any product purchased through participating Zwift websites are that of the corresponding retailer. Zwift assumes no liability for any products purchased through our service.